Manager II, IT Engineering (Operations & Support)
Core
Lead global IT Operations and Regional IT Support teams to transform reactive troubleshooting into a proactive, engineering-led operation, bridging business needs with technical execution across SaaS, automation, and compliance.
Role type
Manager II, IT Engineering (Operations & Support)
Builds
Global IT Support functions (AMERICAS, EMEA, APAC) and IT Operations (SaaS, automation, compliance)
Domain
FinTech / Global Payments / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Global team leadership, SaaS ecosystem management, IAM/RBAC logic, User Access Reviews (UAR), SOC2 compliance, Lean IT principles, Agile/Kanban project management, Terraform/IaC, AI/AIOps implementation
Preferred skills
FinTech experience, Six Sigma/ITIL certifications
Technologies
Terraform, Okta, Google Workspace, Slack, Atlassian
Responsibilities
Oversee 3 Regional IT Support Leads and global IT Operations Engineers; Establish global SLAs and monitor service delivery metrics; Lead research and implementation of AI/AIOps tools for self-service; Partner with Cloud teams to transition platforms to Terraform-managed environments; Apply Lean IT to analyze support data and streamline processes; Balance bandwidth across Tier 3 operations and strategic projects; Own Access Recertification and IT audit controls.
Seniority
Manager II, hands-on leadership