Manager, Service Reliability Engineering
Core
Leading the Japan-based Platform Support team to manage container, network, and authentication infrastructure for PlayStation online services, driving AI-powered automation and standardization.
Role type
Senior Manager, Service Reliability Engineering & Platform Support
Builds
Global Platform Support models, automated operational workflows, and developer experience improvements for PlayStation services
Domain
Gaming / Entertainment / Cloud Infrastructure
Deliverable
production ML models | infrastructure
Required skills
People management, cross-functional technical project leadership, global stakeholder collaboration, AI-driven automation strategy, public cloud operations, SRE practices
Preferred skills
Platform Engineering organization setup, BPO/Technical Operations Support model design, SLO/SLI/Error Budget implementation, Terraform/Python/Go automation, distributed team management
Technologies
Public Cloud, Terraform, Python, Go, Containers, Kubernetes, AI/ML
Responsibilities
Manage and develop the Japan Platform Support team, lead global strategy and operations across US/India/Japan, design next-gen operational models, implement AI automation and standardization, establish global Follow the Sun operations, improve Developer Experience and reduce toil
Seniority
Senior, hands-on IC with management responsibilities
