Digital Customer Service Center Specialist in Supply Chain and Logistics Interface - Asst. Manager / Dy Manager
Core
Manage digital customer support operations and supply chain/logistics interfaces for Bosch Mobility Aftermarket, ensuring high-quality service across multiple channels while driving process optimization and automation.
Role type
Senior IC Customer Service & Operations Manager
Builds
Modern, customer-centric support hub and optimized digital service workflows
Domain
Automotive Aftermarket / Supply Chain & Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-End Supply Chain Operations, ERP systems navigation, CRM and case management, data analysis and reporting, project management, problem-solving, digital tool proficiency
Preferred skills
RPA and automation workflows, low-code/no-code platforms, Python-based automation, AI/LLM-enabled solutions, Power BI and Tableau, SAP SD knowledge, Git/GitHub
Responsibilities
Manage customer requests professionally and accurately, execute service processes and digital enablement initiatives, analyze service KPIs and operational data to identify improvement opportunities, collaborate with cross-functional partners on process optimization, present decisions and manage stakeholders
Seniority
Senior, hands-on IC with strategic oversight