PBX Operator - Raffles The Red Sea (Saudi National)
Core
Answer incoming and internal calls, route communications, and assist guests with inquiries and service requests at a luxury hotel.
Role type
PBX Operator (Front Office)
Builds
Telephone communication systems and guest service workflows
Domain
Luxury Hospitality
Required skills
Telephone system proficiency, verbal communication, multitasking, attention to detail, emergency protocol adherence, English fluency
Preferred skills
Hospitality diploma, additional languages, pre-opening project coordination experience
Responsibilities
Answer and route calls using brand standards, handle guest inquiries and service requests, coordinate with departments for request completion, manage emergency communication protocols, maintain call logs and contact directories
Seniority
Entry to Mid-level
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