Guest Relation Supervisor - Raffles The Red Sea (Saudi National)
Core
Lead guest experience operations, supervise Guest Relations Hosts, and manage VIP arrivals/departures at a luxury resort.
Role type
Guest Relations Supervisor (Luxury Hospitality)
Builds
Bespoke guest experiences, service recovery, and operational standards for ultra-luxury travelers.
Domain
Luxury Hospitality / Resort Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Guest relations leadership, team supervision and coaching, service recovery, VIP handling, operational documentation, conflict resolution, stakeholder coordination, brand standards enforcement, shift flexibility.
Preferred skills
Hospitality management degree, property management systems (Opera), additional languages, project coordination, pre-opening experience.
Technologies
Opera, Microsoft Office
Responsibilities
Lead by example in delivering personalized service, supervise daily operations of Guest Relations Hosts, oversee VIP arrival and departure arrangements, conduct service recovery with empathy and authority, coach and mentor team members, ensure accurate documentation of guest preferences and feedback, uphold Raffles grooming and etiquette standards.
Seniority
Mid-level Supervisor, hands-on IC