Agent Guest Experience
Core
Provide professional guest services, welcome guests, and promote hotel facilities and services at a luxury hotel.
Role type
Front Desk Agent / Guest Experience Agent
Builds
Guest check-in/out, concierge services, and hotel service promotion
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
French (fluent), English (fluent), Arabic (fluent), cash handling, multitasking under pressure, problem-solving
Preferred skills
Hotel degree, PMS system experience, Microsoft Windows applications
Responsibilities
Welcome guests while ensuring service standards are met, inform guests about hotel facilities, promote hotel services, adhere to department policies and security protocols, manage cash transactions accurately
Seniority
Individual Contributor, entry to mid-level
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