Lead Office Services Associate
Core
Overseeing office operations, managing workflows, and providing administrative support to clients and internal teams.
Role type
Lead Office Services Associate
Builds
Efficient office workflows and client service experiences
Domain
Business services / Office administration
Deliverable
client delivery
Required skills
Workflow management, time and absence tracking, quality assurance, team training, problem-solving, equipment resource selection, report production
Preferred skills
Experience in legal/banking/corporate environments, Microsoft Office proficiency, customer relationship building
Technologies
Microsoft Office, office equipment (copiers, AV systems)
Responsibilities
Conduct time and absence tracking for direct reports, handle client concerns and problem-solve resolutions, coordinate workflow and delegate duties, oversee quality assurance processes, train new employees on policies, manage physical office tasks (lifting, mail, conference room setup), produce required reports
Seniority
Mid-level, hands-on lead