HRIS Analyst
Core
Execute day-to-day service delivery and stability for global employee-facing HR platforms, reducing ticket volumes through self-service and engineering principles.
Role type
HRIS Analyst (Application Support)
Builds
Global employee-facing platforms (Workday, SmartRecruiters, Absorb)
Domain
HR Technology / People Operations
Deliverable
client delivery
Required skills
Application support, HR systems helpdesk, functional technical support, data administration, workflows, ticketing systems (JSM), troubleshooting, documentation management
Preferred skills
Integration awareness, analytics exposure, Visier, user-facing system guides
Technologies
Workday, SmartRecruiters, Absorb, Jira Service Management (JSM), Visier
Responsibilities
Manage high-volume service requests and functional guidance, ensure queue accuracy and ticket precision, identify recurring issues to signal platform friction, maintain internal wikis and documentation, participate in engineering framework rituals
