Technical Support Technician
Core
Providing 24/7 technical support for hardware, software, and network systems to clinical, research, education, and administration staff at a major hospital network.
Role type
Technical Support Technician (IC)
Builds
IT service delivery and system stability for hospital operations
Domain
Healthcare IT / Enterprise Infrastructure
Deliverable
client delivery
Required skills
PC hardware troubleshooting, networking (TCP/IP, Wi-Fi, VPN), Windows 10/11 administration, Microsoft Office 365, incident and problem management, root-cause analysis, IMAC procedures, equipment inventory management
Preferred skills
PowerShell scripting, Python scripting, SCCM/SCOM automation, ITIL Foundation certification, A+ certification, MCP certification
Technologies
Windows 10/11, Office 365, SCCM, SCOM, PowerShell, Python, TCP/IP
Responsibilities
Troubleshoot hardware and software issues, assist with network access and connectivity, create and update IT documentation, provide multi-channel support (phone, chat, email, in-person), perform root-cause analysis, manage equipment inventory and deployment, escalate complex issues to vendors
Seniority
Junior to Mid-level, hands-on IC
