Guest relation manager/Duty (H/F)
Core
Welcome and support guests throughout their stay, handle specific requests, process feedback and complaints, and ensure quality standards in a luxury hotel setting.
Role type
Guest Relations Manager / Duty Manager
Builds
Guest experiences and satisfaction in a 4-star luxury hotel
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest relations, complaint handling, multi-language communication, high-end service standards, internal collaboration
Preferred skills
OPERA Cloud software, concierge experience, additional languages
Responsibilities
Welcome and accompany guests, respond to requests and follow up on specific needs, process client feedback and complaints, collaborate with services to ensure client satisfaction, contribute to personalizing stays, ensure respect of quality standards and internal procedures
Seniority
Mid-level, hands-on operational role