Applications & Workplace Specialist
Core
Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications, and kiosk solutions.
Role type
Mid-level IT Support Specialist (Workplace/End-User Computing)
Builds
Laboratory workstations, kiosk PCs, and scientific application environments
Domain
Life sciences / Pharmaceutical / Industrial R&D
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows environment support, Active Directory administration, ITSM/CMDB management, software deployment, system migration, incident management, hardware/software provisioning, license management
Preferred skills
Laboratory application support (ACD/Labs, OpenLab, ChemStation), LIMS/ELN experience, BMC Helix, SCCM/MECM/Intune, life sciences industry experience, French language
Technologies
Windows 10/11, Active Directory, CMDB/Helix, SCCM, MECM, Intune, ACD/Labs, OpenLab, ChemStation, LIMS, ELN
Responsibilities
Deliver technical support for laboratory applications and R&D workstations; Manage hardware, software, and user account requests; Install, configure, and update applications; Coordinate setup and delivery of new devices; Monitor and resolve incidents within SLA targets; Maintain inventory data; Support account administration and access reviews; Track software licensing; Contribute to OS migration projects; Monitor service KPIs.
Seniority
Mid-level, hands-on IC