Application Support Specialist
Core
Manage and support critical business applications in a production environment, ensuring stability, availability, and performance while resolving incidents and implementing long-term solutions.
Role type
Application Support Specialist
Builds
Maintains high availability and performance of critical business applications
Domain
IT Services / Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, Change management, Deployment execution, Root cause analysis, ITIL governance compliance, On-call rotation management, Linux administration, Relational database support, CI/CD pipeline management, Monitoring tool configuration
Preferred skills
Microservices architecture knowledge, API Gateway principles, Cloud environment support
Technologies
RedHat Jboss EAP, OpenShift, RHEL Linux, Dynatrace, ELK, GitLab, ArgoCD, Jenkins, Nexus Sonatype, MSSQL Server, Postgre
Responsibilities
Monitor and maintain application scope for high availability and performance; Participate in incident management and root cause analysis; Execute change requests and deployments; Proactively identify and resolve technical issues; Participate in on-call rotations for 24/7 availability
Seniority
Individual Contributor