Sr Information Security Analyst
Core
Customer-facing security analyst responsible for triaging, investigating, and resolving security incidents and findings for the ServiceNow platform to protect customer data and build trust.
Role type
Senior Information Security Analyst (Customer Support)
Builds
Secure customer experience and trust through incident resolution and security awareness enablement
Domain
SaaS / Cloud Security / Application Security
Deliverable
client delivery
Required skills
Cloud security models, SIEM and logging tools, Web application security (OWASP), Risk communication, Compliance frameworks (NIST, GDPR, HIPAA, PCI DSS), AI solution design, Analytical problem solving
Preferred skills
Web vulnerability exploitation, Programming (Java/JavaScript), Offensive security testing
Technologies
SIEM, Load balancers, Firewalls, WAFs, IDS/IPS, Vulnerability management platforms, Azure AI, AWS AI
Responsibilities
Represent security org in customer-facing incidents and findings, Own and respond to platform security matters, Facilitate security incident triage workflows, Manage customer outreach and escalation communications, Develop AI solutions for automating security activities, Deliver security training and enablement programs, Provide on-call support for security incidents
Seniority
Mid-Senior, hands-on IC