Information Security Analyst, CX
Core
Point of contact for customer and prospect security inquiries, owning responses to security questionnaires and acting as a trusted advisor on security posture.
Role type
Individual Contributor Information Security Analyst (Customer Experience)
Builds
Customer trust and accelerates deal cycles by managing security questionnaires and contract reviews.
Domain
Enterprise software security, GRC, and customer-facing trust management.
Deliverable
client delivery
Required skills
Security questionnaire response (SIG, CAIQ, VSA), contract security/privacy review, SOC 2/ISO 27001 knowledge, technical controls translation, audit report interpretation, cross-functional coordination, high-volume queue management.
Preferred skills
Trust portal platform experience (ServiceNow, Whistic, Vanta, Drata), AI/ML security frameworks (NIST AI RMF, ISO 42001), additional languages.
Technologies
AWS, Azure, GCP, SaaS security models, CRM, ticketing systems.
Responsibilities
Respond to customer security questionnaires; maintain security knowledge base and trust portal content; serve as front-line responder for inbound security inquiries; update public trust center documentation; document interactions and report metrics; interpret third-party audit reports; coordinate cross-functional input for validation.
Seniority
Mid-level, hands-on IC