GSA-Front Office
Core
Provide front office service to hotel guests, manage accounts, operate the switchboard, and assist with reservations and room inventory.
Role type
Front Office Agent
Builds
Guest check-in/check-out experiences, accurate billing, and efficient call handling
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, accounting procedures, switchboard operation, room inventory management, sales skills, MS Office proficiency, English language proficiency
Preferred skills
Tourism & Hospitality Management degree, Bachelors in Hotel Management
Responsibilities
Respond to guest requests during check-in and check-out, maintain guest and hotel accounts, operate switchboard, document internal and guest messages, assist with reservations, control room inventory, induct new staff, promote hotel facilities
Seniority
Entry-level to Junior