GSA - Front Office
Core
Front office operations including guest check-in/out, cashiering, and key issuance.
Role type
Front Office Agent
Builds
Guest arrivals and departures
Domain
Hospitality
Deliverable
product features
Required skills
Guest registration, cashiering, complaint handling, inter-departmental liaison, guest history management, revenue promotion, mail/message handling, security vigilance, emergency procedure knowledge
Preferred skills
Opera system knowledge
Responsibilities
Assist guests with check in and checkout, review arrival lists, welcome guests and issue room keys, liaise with other departments, update guest history system, handle guest complaints, manage guest mail and phone calls, maintain guest privacy, monitor in-house credit, alert security of suspicious activity, maintain knowledge of food & beverage services, adhere to safety procedures
Seniority
Junior, entry-level