Business Support Analyst
Core
Investigate and resolve technical support tickets, configure Core DA software, and manipulate data to address client business requirements.
Role type
Business Support Analyst (Tier 2/3)
Builds
Corrective decisions for client business operations and improved software configurations
Domain
Data analytics and software support
Deliverable
client delivery
Required skills
Data extraction and manipulation, software troubleshooting, client requirement interpretation, SQL, relational databases, AWS/cloud infrastructure, coding languages
Preferred skills
ITIL certification, project methodologies, operating systems knowledge
Technologies
Core DA, AWS, SQL, Live Meeting, Video Calls
Responsibilities
Perform full investigation of support issues and make corrective decisions, configure software according to specifications, test software against specifications, extract and manipulate data to address business requirements, interpret analysis results and share findings
Seniority
Mid-level, hands-on IC
