Support Engineer III, Benefits Experience & Technology (BXT)
Core
Build tools to improve benefits administration processes and provide first-line engineering support for business-critical services related to employee financial, education, health, and wellness needs.
Role type
Support Engineer III (Engineering Support & Automation)
Builds
Scalable data systems, automated solutions, and support mechanisms for employee benefits platforms
Domain
Big Data, Cloud Infrastructure, Employee Benefits Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Troubleshooting and debugging technical systems, SQL query writing (joins, aggregates, window functions), Scripting (JavaScript, Python, Ruby), AWS services (S3, Glue, LakeFormation, Redshift), System monitoring, Root cause analysis, Process improvement
Preferred skills
Systems patching and maintenance, ETL processes, CI/CD automation, Linux operating systems, Cloud application deployment, Distributed systems knowledge
Technologies
AWS (S3, Glue, LakeFormation, Redshift), SQL, JavaScript, Python, Ruby, Linux, REST, XML, JSON
Responsibilities
Resolve customer tickets related to access provisioning, account vending, and data onboarding; Interface with globally dispersed data consumers to maintain system health; Perform root cause analysis and drive process improvements; Document frequently occurring issues; Participate in design reviews for complex systems; Work with data platform teams to build scalable systems and manage operations.
Seniority
Mid-level, hands-on IC