Customer Success & Service Manager – Energiemanagement (m/w/d)
Core
Managing post-launch customer success, analyzing usage and savings potential, and leading support operations for B2B SaaS energy management solutions.
Role type
Senior Customer Success & Service Manager
Builds
Energy management software and building automation systems for commercial clients
Domain
Building Technologies / Energy Management / IoT
Deliverable
client delivery
Required skills
B2B SaaS customer success, technical support leadership, up/cross-selling strategy, support process optimization, stakeholder management with product and sales teams
Preferred skills
Energy management domain expertise, building automation, IoT, SaaS
Technologies
Ticketing systems, knowledge bases
Responsibilities
Conduct review meetings to analyze usage and savings potential, build and manage support processes across levels 1-3, lead and develop the support team, optimize ticketing systems and knowledge bases, identify and pursue up/cross-selling opportunities
Seniority
Senior, hands-on IC with team leadership
