Duty Manager (Vietnamese Local)
Core
Oversee daily operations of a luxury hotel in Phu Quoc, Vietnam, ensuring smooth departmental coordination and exceptional guest satisfaction.
Role type
Senior Duty Manager (Hospitality)
Builds
Guest experiences and operational efficiency for a luxury resort
Domain
Hospitality / Luxury Tourism
Deliverable
product features
Required skills
Guest relations, team leadership, conflict resolution, shift management, KPI analysis, hotel operations knowledge, PMS proficiency
Preferred skills
Vietnamese language, local area knowledge
Technologies
Opera PMS
Responsibilities
Oversee day-to-day operations, manage and resolve guest complaints, supervise front-of-house staff, coordinate inter-departmental issues, handle check-in/check-out procedures, monitor cleanliness standards, assist in staff training, manage shift handovers, generate performance reports
Seniority
Senior, hands-on IC