Analista de Experiência do Cliente Pleno
Core
Transform customer journey signals, data, and service metrics into actionable insights and concrete process improvements.
Role type
Mid-level Customer Experience Analyst (Client Insights)
Builds
Actionable recommendations, process improvements, and executive reports for the business.
Domain
Customer Experience / Data Analytics / Client Insights
Deliverable
dashboards & analysis
Required skills
Data analysis, correlation, root cause analysis, customer journey mapping, executive reporting, stakeholder communication
Preferred skills
Client Insights methodology, Customer Care operations, process improvement techniques, AI/automation applications
Technologies
Analytical tools, AI applications
Responsibilities
Analyze customer data and operations to identify patterns and opportunities; Correlate indicators from different sources to understand experience gaps; Conduct root cause analysis connecting operational symptoms to structural factors; Map and redesign customer journeys to identify friction points; Transform analytical findings into actionable insights and clear recommendations; Support the evolution of Client Insights methodologies; Build executive studies and reports to translate complex analysis into clear messages.
Seniority
Mid-level, hands-on IC
