Senior Business Analyst
Core
Lead business improvement initiatives to enhance customer service, sales effectiveness, and airline customer satisfaction.
Role type
Senior Business Analyst (Airline Operations)
Builds
Process improvements and data-driven solutions for airline customer experience and sales operations.
Domain
Aerospace & Aviation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business analysis, process improvement, stakeholder management, data analysis, requirements gathering, solution design, project monitoring, documentation
Preferred skills
Customer experience management, sales operations support, Skywise (Palantir Foundry), AI initiatives, analytics platforms
Technologies
Skywise, Palantir Foundry, analytics platforms
Responsibilities
Lead business analysis and process improvement initiatives for customer service and sales; Drive projects to improve airline customer satisfaction; Gather and document business requirements from stakeholders; Translate business needs into actionable recommendations; Collaborate with cross-functional teams for operational improvements; Support data analysis, reporting, and performance tracking; Facilitate stakeholder meetings and workshops; Monitor project progress and ensure implementation; Create and maintain business documentation.
Seniority
Senior, hands-on IC
