DreamWorks Technology - Systems Administrator, Operations
Core
Providing world-class support for the day-to-day operations of the studio, managing infrastructure upgrades, and resolving end-user support incidents.
Role type
Systems Administrator, Operations
Builds
Maintains and upgrades studio IT infrastructure (Linux, OSX, Windows) and automates processes to increase departmental efficiencies.
Domain
Animation studio operations / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
UNIX/Linux and Windows enterprise support, Active Directory, Group Policies, File Sharing, Print Services, LAN/WAN configuration, Bash/Python/PowerShell/Perl scripting, hardware and software troubleshooting
Preferred skills
Gmail and Google Suite support, production environment experience, time management in fast-paced environments
Technologies
Linux, OSX, Windows, Jira, Active Directory, Bash, Python, PowerShell, Perl, Google Suite
Responsibilities
Provide end-user support via phone, ticketing system, and deskside visits; triage and resolve support incidents; build, install, maintain, and troubleshoot desktops and laptops; manage software license installations; create and manage user accounts; participate in preventative maintenance tasks; analyze issues and create solutions for HW and SW problems; serve as escalation point for other technology departments; create and maintain documentation related to studio support.
Seniority
Mid-level, hands-on IC
