Assistant Manager - Royal Service
Core
Supervise telephone operations, room service coordination, and VIP guest services to ensure high standards of hospitality and seamless guest experiences.
Role type
Senior IC hotel operations manager (Royal Service)
Builds
Personalized guest service experiences via telephone, room service, and VIP coordination
Domain
Hospitality / Luxury Hotel Operations
Deliverable
product features
Required skills
Telephone operations oversight, guest experience management, room service coordination, VIP service execution, issue resolution and escalation, cross-departmental coordination, administrative reporting, team training and development
Preferred skills
Service excellence standards compliance, proactive guest communication
Technologies
None stated
Responsibilities
Monitor service levels and coach team members on telephone operations; coordinate room service orders between staff, kitchen, and guests; manage VIP and special-status guest services; resolve guest concerns and handle escalations; maintain accurate guest records and compile service performance reports; mentor and train Royal Service team members; collaborate with Housekeeping, Concierge, and F&B departments
Seniority
Senior, hands-on IC