Especialista de Produto – Gestão de Assessorias de Cobrança
Core
Liderar a operação offline do produto Limpa Nome, focando na gestão, governança e performance de assessorias de cobrança para a recuperação de crédito.
Role type
Product Specialist (Debt Collection Operations)
Builds
Operational performance of debt collection portfolios and partner agencies
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
debt collection operations, partner agency management, credit recovery, KPI analysis (recovery, conversion, aging), SLA governance, operational planning, stakeholder negotiation
Preferred skills
experience with external debt recovery operations, portfolio distribution strategy, performance improvement planning
Technologies
none stated
Responsibilities
Manage operations of partner debt collection agencies; Monitor portfolio performance and recovery metrics; Define and review operational KPIs; Conduct performance review meetings with partners; Implement new collection portfolios; Optimize portfolio distribution strategies; Ensure SLA adherence and operational governance; Act as focal point between partners and internal teams (product, legal, compliance, tech); Develop action plans for performance deviations; Advise on partner hiring, maintenance, or replacement.
Seniority
Mid-Senior, hands-on operational specialist
