Especialista de Negócios | Consignado
Core
Managing post-sales operations for the consigned credit portfolio, focusing on operational gaps, customer experience, and regulatory compliance for FGTS, Public, and Worker consigned loans.
Role type
Senior Operations & Quality Analyst (Consigned Credit)
Builds
Operational dashboards, performance reports, and process improvement initiatives for the consigned credit business.
Domain
Financial Services / Consigned Credit (FGTS, INSS, Worker Credit)
Deliverable
dashboards & analysis
Required skills
Post-sales management, SQL, BigQuery, Excel, regulatory complaint handling (BACEN, Procon), process improvement, KPI management, fraud/risk awareness
Preferred skills
Experience with consigned credit products, regulatory complaint resolution, cross-functional collaboration
Technologies
SQL, BigQuery, Excel
Responsibilities
Manage post-sales operations for the consigned credit portfolio, analyze data to build performance reports and dashboards, lead identification and treatment of regulatory complaints, govern partners and correspondent banks, drive continuous process improvement initiatives, support fraud and operational risk management, participate in internal audits and regulatory demands
Seniority
Mid-Senior, hands-on IC
