Product Manager, Early Collections
Core
Drive software solutions for Ford Credit agents to enhance early collections processes, customer service capabilities, and agent efficiency.
Role type
Product Manager (Collections)
Builds
Servicing tools and processes for internal agents and external customers
Domain
Financial services / Credit operations
Deliverable
product features
Required skills
Agile product management, requirements definition (user stories, acceptance criteria), data analysis, stakeholder management, backlog management, KPI tracking, functional testing support
Preferred skills
Financial services industry experience, credit operations knowledge, CRM systems experience, user story mapping, process modeling (BPMN), journey mapping
Responsibilities
Translate business needs into actionable specifications and requirements, refine and execute servicing strategy, improve agent efficiency and customer NPS, analyze data to inform decisions, support QA and delivery processes, manage product backlog and quarterly planning
Seniority
Mid-level IC
