Recepcionista - Manhã e Tarde
Core
Front desk operations for hotel guests, handling check-in/check-out, reservations, and guest services.
Role type
Receptionist
Builds
Guest check-in/check-out processes, reservation records, loyalty program enrollments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest identification, conflict mediation, payment processing, shift handover, file organization, loyalty program management
Preferred skills
Internal reception procedures, hotel management software, Microsoft Office, Intermediate English
Technologies
Hotel management software, Microsoft Office
Responsibilities
Greet guests at the front desk or by phone, process check-in and check-out, manage reservations and flight confirmations, mediate guest conflicts, maintain guest files, operate the loyalty program, perform shift handovers, train reception assistants
Seniority
Entry-level