IT Development Engineer
Core
Providing first and second-line mobile site engineering support, resolving service desk issues, and assisting with software and hardware installations for NHS trusts.
Role type
IT Development Engineer (Service Desk & Engineering Support)
Builds
IT service stability and operational support for healthcare delivery
Domain
Healthcare / NHS IT Operations
Deliverable
client delivery
Required skills
Windows software proficiency, incident and problem management, NHS data standards knowledge, ITIL process execution, hardware installation support, Microsoft Office collaboration
Preferred skills
ITIL Foundation Certificate, clinical application support experience, NHS IT environment experience
Technologies
Windows, MS Office, NHS data standards
Responsibilities
Provide first and second-line mobile site engineering support, resolve service desk issues and requests, assist with software and hardware installations, enable ITIL processes for Incident Management and Request Fulfilment, escalate calls to third-line support or suppliers, contribute to technology innovation assessments
Seniority
Mid-level, hands-on IC