Guest Service Associate, Front Office - The Hoxton Bengaluru City
Core
First point of contact for guests, managing check-ins/check-outs, billing accuracy, and providing local recommendations to ensure a memorable stay.
Role type
Front Office Guest Service Associate
Builds
Guest check-in/out processes, daily operational reports, and guest satisfaction experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Front desk operating systems (Micros, Fidelio, Opera), billing accuracy, data management, local knowledge, guest relations
Preferred skills
Passion for hospitality, positive attitude, adaptability, teamwork
Responsibilities
Handle guest arrivals and departures, manage billing and accounts, coordinate with teams to manage occupancy, answer phones and handle requests, generate daily reports, provide local recommendations
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