Duty Manager - Fairmont Agra
Core
Oversee daily operations of a luxury hotel, ensuring seamless service delivery, guest satisfaction, and staff coordination across all departments.
Role type
Senior Duty Manager (Luxury Hospitality)
Builds
Guest experiences, operational efficiency, safety protocols, and revenue optimization.
Domain
Luxury Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Multi-departmental team management, PMS proficiency, conflict resolution, emergency response coordination, property inspection, staff training and performance management, revenue management support, health and safety compliance, key control systems management, shift scheduling.
Preferred skills
Experience in 5-star/luxury properties, First Aid and CPR certification, knowledge of emergency management procedures, revenue optimization strategies, multilingual communication (Hindi or regional Indian languages), familiarity with security access control protocols.
Technologies
PMS, Property Management Software, Key Control Systems, Emergency Management Systems
Responsibilities
Oversee daily hotel operations and ensure seamless service delivery; Supervise and coordinate front-of-house and back-of-house staff; Address guest concerns and complaints promptly; Monitor and maintain security protocols and guest safety; Conduct regular property inspections for cleanliness and maintenance; Manage emergency situations and coordinate responses; Prepare and submit detailed shift reports; Liaise between departments for effective communication; Support revenue management and occupancy optimization; Conduct staff briefings and provide guidance on service excellence; Ensure compliance with health, safety, and hygiene regulations; Manage key control systems and restricted areas; Assist with staff training, induction, and performance management; Respond to maintenance requests and coordinate with engineering teams.
Seniority
Senior, hands-on IC