Sr Software Engineer Consumer Services
Core
Lead production operations, incident management, and small enhancements for Mattel's legacy CRM, retail web apps, and middleware integrations.
Role type
Senior Production Support Lead
Builds
Legacy CRM and retail web applications, middleware/ESB integrations, and Salesforce Service Cloud connections
Domain
Retail / Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PowerBuilder troubleshooting, MSSQL administration, Windows Server/IIS management, Middleware/ESB integration, Salesforce Service Cloud integration, Incident management, Runbook/DR ownership, Vendor coordination
Preferred skills
Retail/commerce site support, Image pipelines, Vendor management, MuleSoft/Salesforce/Microsoft certifications
Technologies
PowerBuilder, MSSQL, Windows Server, IIS, MuleSoft, Dell Boomi, IBM MQ, TIBCO, Salesforce Service Cloud, Avalara, PowerShell, Python, Git/TFS/SVN, SSIS
Responsibilities
Lead L2/L3 incident response and RCA; Supervise small application enhancements and bug fixes; Troubleshoot middleware/ESB layers and API gateways; Manage MSSQL operational tasks and batch jobs; Maintain runbooks and lead DR tests; Supervise support team and coordinate third-party vendors; Own release readiness for hotfixes and deployments
Seniority
Senior, hands-on IC with leadership duties
