Manager IT
Core
Senior technical authority for operational stability, production readiness, and long-term support of the Salesforce Consumer Goods (CG) Cloud platform.
Role type
Senior IC Salesforce Tech Ops Architect
Builds
Operational architecture, support models, escalation paths, SLAs, runbooks, and operating procedures for the Salesforce CG Cloud.
Domain
Salesforce ecosystem, Consumer Goods Cloud, Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce architecture, Salesforce operations, large-scale implementation support, Salesforce data models, Salesforce security, Salesforce integrations, incident management, root cause analysis, release governance
Preferred skills
Salesforce certifications, MuleSoft, integration tooling, Tech Ops team leadership, SOX compliance
Technologies
Salesforce, Consumer Goods Cloud, MuleSoft
Responsibilities
Define production readiness standards and support models; act as highest-level escalation point for complex production incidents; lead incident triage and preventive remediation; design and establish the Salesforce Tech Ops function; oversee release readiness and deployment validation; provide operational reporting and risk updates to leadership.
Seniority
Senior, hands-on IC with mentorship responsibilities
