Sr Software Engineer - Support Lead
Core
Lead L2/L3 production support for IBM Sterling DOM applications ensuring stability for DTC and omnichannel fulfillment processes.
Role type
Senior IC production support lead (supply chain)
Builds
Order management and fulfillment workflows for Direct-to-Consumer and omnichannel commerce
Domain
Supply chain management / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IBM Sterling DOM/OMS expertise, incident management, root cause analysis, cross-functional coordination, API troubleshooting, integration support, operational metrics monitoring, release management, stakeholder communication
Preferred skills
GEO-distributed environment support, microservices architecture knowledge, system performance tuning, WMS/YMS/ERP/TMS platform experience, ITIL certification, IBM Sterling certification, cloud platform experience
Technologies
IBM Sterling DOM/OMS, REST/SOAP APIs, XML, XSLT, SQL, MQ, JMS, Java/J2EE, UNIX/Linux, WebSphere, Splunk, Dynatrace, AppDynamics, Grafana, AWS, Azure, GCP, Docker, Kubernetes
Responsibilities
Lead major incident management and drive resolution of critical production issues, coordinate cross-functional teams including Development and Infrastructure, conduct Root Cause Analysis and implement corrective actions, manage daily support operations and ticket queues, oversee troubleshooting of order orchestration workflows and integrations, monitor application health and performance metrics, develop and maintain support runbooks and operational documentation
Seniority
Senior, hands-on IC with leadership responsibilities
