Axway B2B Module Lead-Service Support
Core
Lead Service Support for Axway B2B modules, handling L2/L3 incidents, root cause analysis, and system maintenance for healthcare clients.
Role type
Senior IC Service Support Lead (B2B Integration)
Builds
Production support for B2B integration platforms and API gateways
Domain
Healthcare / B2B Integration / Cloud Services
Deliverable
client delivery
Required skills
Unix OS command-line and scripting, SQL, Java, JavaScript, Axway B2Bi tools, API management tools, data communication protocols (AS2, SFTP, FTP, HTTP/HTTPS), AWS cloud services, ITIL concepts, ServiceNow
Preferred skills
Healthcare domain knowledge, CSOS experience, application patching and upgrade activities, managed services exposure
Technologies
Axway B2B, Seeburger, Axway API Gateway, Apigee, MuleSoft, AWS, ServiceNow
Responsibilities
Perform L2/L3 support and Root Cause Analysis (RCA) for production issues, troubleshoot and resolve API-related defects, manage trading partner profiles and process flow configurations, monitor service interruption alerts and resolve issues within SLAs, coordinate with onshore and offshore teams for 24x7 operations
Seniority
Senior, hands-on IC with lead responsibilities
