Field Service Engineer
Core
Perform scheduled maintenance, troubleshooting, diagnosis, and repair of da Vinci® Surgical Systems and associated equipment in assigned hospital territories.
Role type
Field Service Engineer (Medical Robotics)
Builds
Maintains and repairs robotic surgical systems for hospitals and surgical centers.
Domain
Healthcare / Medical Robotics
Deliverable
physical/clinical work
Required skills
Troubleshooting complex electro-mechanical systems, Preventive maintenance, System installation, O.R. protocol knowledge, HIPAA compliance, Customer training delivery, Failure analysis, Inventory management, Travel management
Preferred skills
Biomedical or mechanical engineering degree, Experience in medical device industry, Strong customer relationship management
Technologies
da Vinci® Surgical System, Intuitive Surgical University platforms
Responsibilities
Perform system inspections, preventive maintenance, software updates, and upgrades; Troubleshoot and repair surgical systems; Coordinate hardware delivery and installation; Conduct site visits to verify CSSD reprocessing compliance; Provide customer training on new reprocessing methods and equipment; Support sales teams with trade show assistance; Complete administrative duties including expense reports and field activity reports.
Seniority
Mid-level, hands-on IC
