ServiceNow Platform Lead
Core
Strategic leadership and ownership of an enterprise-scale ServiceNow platform within a telecommunications environment, focusing on governance, performance optimization, and AI/automation integration.
Role type
Senior ServiceNow Platform Lead (Strategic & Architectural)
Builds
Enterprise ServiceNow platform capabilities, automation workflows, and integrated telecoms-specific solutions.
Domain
Telecommunications / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform ownership, enterprise architecture alignment, multi-team delivery leadership, telecoms industry systems knowledge, automation strategy, cost optimization, vendor management, stakeholder influence, ServiceNow core modules (ITSM, ITOM), integrations, data modeling
Preferred skills
AI/automation implementation, strategic roadmap planning, business value realization
Technologies
ServiceNow, Enterprise Architecture tools, Telecoms operational systems
Responsibilities
Own end-to-end ServiceNow platform strategy, roadmap, and lifecycle management; Drive platform performance, adoption, and cost efficiency; Lead multi-team delivery across complex enterprise environments; Shape platform architecture and data strategy; Ensure alignment with telecoms-specific processes and integrations; Embed automation and AI capabilities to improve service outcomes.
Seniority
Senior, hands-on IC with strategic influence
