Front Office Agent (Full-time)
Core
Front Office Agent responsible for guest check-in/check-out, inquiries, and complaint resolution at a luxury hotel in Amsterdam.
Role type
Front Office Agent
Builds
Guest arrival and departure processes, room readiness coordination
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest service, multi-tasking, problem-solving, cash handling, property management software proficiency
Preferred skills
Previous front office experience, Opera/Opera Cloud experience, additional languages, MBO/HBO hotel management education
Responsibilities
Welcome and greet guests, process check-ins and check-outs, respond to guest inquiries, coordinate with housekeeping and maintenance, handle guest complaints, provide local information, maintain guest records
Seniority
Entry-level to Mid-level
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