IT Support Engineer (M/F/D)
Core
Mid-level IT Support Engineer providing frontline and escalation support for end-users across Windows, macOS, and mobile platforms, ensuring seamless access to technology and systems.
Role type
Mid-level IT Support Engineer (Multi-platform)
Builds
Enterprise IT services, device configurations, and automated support workflows for global users.
Domain
Enterprise IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS enterprise support, Windows support, mobile platform support (iOS/Android), Jamf Pro, Intune, Microsoft Power Automate, PowerShell, ITIL service management, AI-driven support tools, workflow automation, technical documentation, mentoring
Preferred skills
Apple certifications (ACSP, ACiT), Microsoft Modern Desktop certification
Technologies
Jamf Pro, Apple Business Manager, Apple Push Notification service, Intune, Microsoft Power Automate, ServiceNow, PowerShell
Responsibilities
Provide expert-level technical assistance and act as escalation resource for complex macOS issues; maintain and optimize office IT infrastructure including video conferencing and network connectivity; leverage AI-driven applications and workflow automation to streamline support tasks; represent IT in cross-functional projects for office expansions and infrastructure upgrades; create and refine internal documentation and SOPs; provide regional onsite support and travel to offices.
Seniority
Mid-level, hands-on IC