Werkstudent IT Service (m/w/d)
Core
Providing 1st-level IT service support to over 8,000 users by handling, qualifying, and resolving IT incidents and requests via phone, digital channels, and remote tools.
Role type
1st-Level IT Service Desk Specialist (Werkstudent)
Builds
IT service operations and incident resolution workflows for the Contilia Group's applications and infrastructure landscape.
Domain
Healthcare IT / Enterprise Infrastructure Support
Deliverable
client delivery
Required skills
IT service management standards, ticket system management, remote troubleshooting, knowledge base utilization, system administration basics (Windows Server, Active Directory, Virtualization, Citrix)
Preferred skills
Client and server administration experience, software distribution knowledge
Technologies
Windows Server, Active Directory, Citrix, Virtualization, Ticketing Systems
Responsibilities
Handle and resolve 1st-level IT support tickets via phone or digital channels; perform systematic error analysis and implement solutions; document solutions and update the knowledge base; escalate complex issues to specialized infrastructure or application teams; maintain clear communication with users regarding status and resolution.
Seniority
Student (Werkstudent), entry-level
