Technicien support N1
Core
Level 1 IT support technician handling user incidents and requests in the healthcare sector.
Role type
Level 1 IT Support Technician
Builds
IT support services for healthcare clients
Domain
Healthcare IT / Managed Services
Deliverable
client delivery
Required skills
incident management, desktop environment support, messaging systems, Active Directory, application access, printer management, server access, bastioning, SI operations
Preferred skills
healthcare domain experience
Responsibilities
understand user requests, ask clarifying questions, resolve Level 1 incidents and requests, propose improvements to support efficiency and incident resolution speed
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