Referent / Referentin Innovation und Technologie (m/w/d)
Core
Developing and implementing innovative solutions to increase customer satisfaction and efficiency within the Customer Care business unit for Audi.
Role type
Innovation and Technology Consultant (Business/IT Interface)
Builds
Innovative solutions for customer care processes and system integrations
Domain
Automotive Customer Care / Business Information Technology
Deliverable
product features
Required skills
Requirement analysis, technical solution design, cost-benefit analysis, system integration, process documentation, stakeholder communication
Preferred skills
Knowledge of digital tools, ability to analyze complex IT environments
Technologies
Digital tools, IT systems
Responsibilities
Conducting needs analyses and defining requirement specifications, communicating complex technical concepts between sales and IT, creating effort estimates and economic analyses, ensuring seamless integration of new systems and technologies, documenting project-specific processes
Seniority
Mid-level, hands-on IC
