Principal IT Consultant, Digital & Consumer Exp.
Core
Lead IT consultants and workstreams to assess operational needs, translate strategy into business requirements, and design process and system solutions for Kaiser Permanente's enterprise.
Role type
Principal IT Consultant (Digital & Consumer Experience)
Builds
Process and system solutions, business cases, and standardized tools/templates for enterprise operations.
Domain
Healthcare + IT Consulting & Business Analysis
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, requirements gathering, process mapping, solution design, stakeholder management, resource allocation, change management, vendor evaluation, ROI analysis, continuous improvement
Preferred skills
Experience with AI, mobile web technologies, omnichannel strategy, human-centered design
Technologies
AI, Mobile, Web
Responsibilities
Lead multiple workstreams by assessing customer and operational needs, refining policies, and securing cross-functional alignment. Translate strategy into business requirements and allocate resources to establish standards. Lead IT consultants in developing requirements for process and system solutions across multiple business areas. Develop and document detailed business cases evaluating cost, benefit, ROI, and total cost of ownership. Guide the evolution of applications, systems, and processes toward a future state by analyzing current processes. Map current-state processes against future-state designs and clarify the impact of requirements on solution components. Advise executive and business leaders on integrating requirements with existing systems and business processes. Review and prioritize process improvement opportunities and value gaps. Lead solution design sessions, translating requirements into practical business solutions with IT teams. Recommend additional data or services needed to address key business and solution design challenges. Support the evaluation of third-party vendors as directed. Drive continuous improvement by developing, implementing, and maintaining standardized tools, templates, and processes across the enterprise. Recommend regional and national process improvements aligned with sustainable best practices and business goals.
Seniority
Principal, hands-on IC with strategic leadership