Document Production Supervisor
Core
Manage day-to-day people, operations, and client needs for document production services including word processing and proofreading.
Role type
Document Production Supervisor
Builds
Document production services and word processing outputs for legal, banking, and large corporate clients
Domain
Legal services / Corporate support / Document production
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supervision of staff, quality control via SOPs, client communication, employee lifecycle management, workflow volume management, MS Office advanced usage, grammar and composition rules, P&L understanding
Preferred skills
Experience in legal or banking environments, legal document production experience, HR system usage
Technologies
MS Office (charts, graphs, macros), workflow management systems
Responsibilities
Supervise daily work assignments and projects, ensure quality service delivery and SLA compliance, respond to customer inquiries and resolve escalated issues, manage employee onboarding and performance feedback, allocate staffing resources by shift, execute administrative reports
Seniority
Mid-level supervisor, hands-on IC