Guest Experience Ambassador (Bell/Door Attendant)
Core
Welcome guests, manage luggage, and provide concierge-style support to ensure a luxurious stay at a high-end hotel.
Role type
Guest Experience Ambassador (Bell/Door Attendant)
Builds
Guest arrival/departure experience and room access
Domain
Luxury hospitality
Deliverable
product features
Required skills
Luggage handling, guest greeting, room orientation, package delivery, department coordination, local geography knowledge, luxury etiquette, mobility assistance
Preferred skills
Spanish, French, driver's license, valet experience
Technologies
Luggage carts, elevators
Responsibilities
Greet and welcome guests upon arrival, transport luggage to guest rooms, inform guests of room features and hotel services, respond to guest requests including deliveries, coordinate with Concierge and Housekeeping, maintain cleanliness in guest-facing areas, deliver special items with discretion, offer recommendations on dining and local attractions, assist with property tours
Seniority
Entry-level to Junior