Associate, Customer Support
Core
Provide technical support for the Plexia software and associated hardware to medical clinics, resolving issues via calls and emails.
Role type
Technical Support Analyst
Builds
Support for MEDFAR's cloud-based Electronic Medical Record (EMR) system and clinic workflows
Domain
Healthcare technology / Electronic Medical Records
Deliverable
client delivery
Required skills
Technical troubleshooting, hardware configuration, software module support, incident documentation, knowledge of medical clinic workflows
Preferred skills
Client-facing experience, technology adaptability, resourcefulness
Technologies
Plexia software, fax machines, scanners, printers, uploaders, tracking software
Responsibilities
Respond to technical calls and emails from software users; Define, analyze and solve technical problems related to the software; Troubleshoot hardware issues; Configure and troubleshoot uploaders; Support users in the use of software modules; Document incident tickets and interventions; Contribute to the functional evolution of the software
Seniority
Entry-level / Associate