RCM Application Support Specialist
Core
Provide application support, requirements scoping, and change request testing for the TrakCare Hospital Management System, acting as an expert resource for healthcare partners.
Role type
Application Support Specialist (Healthcare IT)
Builds
TrakCare Hospital Management System (Hospital Information Systems, Patient Administration, Billing, Revenue Cycle Management)
Domain
Healthcare / Health Informatics
Deliverable
client delivery
Required skills
problem-solving, lateral thinking, multitasking, understanding of Hospital Information Systems, experience with Patient Administration (PAS), Billing, and Revenue cycle management systems, knowledge of Health Informatics standards and legislative controls
Preferred skills
AI-augmented workflow implementation, using AI-assisted tools for case investigation/triage/documentation, constructing prompts for LLM-based tools, familiarity with AI/ML features in clinical software
Technologies
TrakCare, InterSystems
Responsibilities
Provide immediate response to customer inquiries, support current installed base customers, liaise with customers to understand work processes and requirements, escalate unresolved problems, conduct training and product demonstrations, improve customer satisfaction by soliciting and escalating product improvement suggestions, participate in on-site support and 24-hour on-call roster
Seniority
Individual Contributor (IC), entry to mid-level (mentorship provided)