Welcomer Polyvalent
Core
Supervise Front Office, Welcome, and Information shifts to ensure operational fluidity and high-quality guest experiences at a 4-star hotel in Paris.
Role type
Front Office Supervisor / Welcomer
Builds
Guest check-in/check-out processes, reservation management, and operational reports for the hotel.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, reservation verification, cash handling, conflict resolution, upselling, KPI tracking, audit execution, statistical reporting, administrative procedures
Preferred skills
English proficiency, second language proficiency, computer literacy (Word, Excel, OPERA), teamwork, organizational rigor, flexibility
Technologies
OPERA, Microsoft Word, Microsoft Excel
Responsibilities
Greet guests warmly and efficiently, process check-in/check-out and verify reservations, handle phone calls and take reservations, manage personal cash drawer, detect and anticipate guest needs, handle objections and complaints, develop additional sales, manage overbookings, prepare shift reports and documents for the next team, conduct audits, and ensure compliance with brand security and quality standards.
Seniority
Mid-level, hands-on operational role