Teamleiter*in (m/w/d) Kundenservice & Probenmanagement Mineralölanalytik
Core
Leading a 9-person team in customer service, order processing, and sample management for mineral oil, fuel, lubricant, and petrochemical analytics.
Role type
Team Lead, Customer Service & Sample Management
Builds
Order fulfillment, sample logistics, and analytical reporting for the petrochemical industry
Domain
Petrochemicals, Lubricants, Fuel Analytics
Deliverable
client delivery
Required skills
Team leadership, order processing, sample management, KPI analysis, process optimization, invoicing, hazardous material transport coordination
Preferred skills
ERP/CRM systems (SAP, Salesforce), international shipping regulations (ADR, IATA, IMDG)
Responsibilities
Lead a 9-person team, manage end-to-end order processing, ensure high customer satisfaction, analyze service KPIs, optimize digital processes, handle invoicing and collections, coordinate hazardous material transport
Seniority
Mid-level, hands-on IC with team leadership