HRIS Support Specialist
Core
L2 People Technology technician providing functional troubleshooting, configuration, and workflow optimization for global HR and recruitment platforms.
Role type
L2 People Tech Technician (HRIS/ATS)
Builds
Global employee and candidate journeys across Workday, SmartRecruiters, Absorb, and Visier
Domain
Human Resources Technology / People Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workday configuration, SmartRecruiters administration, Absorb setup, Visier data analysis, Jira Service Management, Jira Software, Confluence, data pipeline troubleshooting, integration sync mapping, technical documentation, L1 mentorship
Preferred skills
People analytics platform experience, workflow automation tools (e.g., Workato), platform scripting, ITIL Foundation certification, Workday Pro/Core modules, SmartRecruiters configuration badges
Technologies
Workday, SmartRecruiters, Absorb, Visier, Jira Service Management, Jira Software, Confluence, Workato
Responsibilities
Resolve complex support tickets and implement functional fixes for application bugs, initiate and deliver global platform improvement projects, monitor technical data pipelines and integration sync health, maintain runbooks and internal wikis, train and mentor L1 technicians
Seniority
Mid-level, hands-on IC